On axs.com
Click the "Sign In" button in the top right-hand corner of AXS.com. Then, select “Sign In” from the dropdown menu.
Enter your email address and select continue - make sure you login with the same email address used for purchase to be able to view your tickets.
On the next screen, you can sign in using your preferred method:
Option 1: Enter your password and click Sign in.
Next, you can choose to receive a verification code by text, voice, or email. Enter your verification code to finish signing in.
Option 2: If you already set up a passkey, you can sign in using your fingerprint, face ID, or pin number.
To sign out, click on your name in the top right-hand corner of the screen and select "Sign Out" from the dropdown menu.
In the AXS-app
Make sure you have the latest version and click Log In or Sign Up.
Enter your email address - make sure you login with the same email address used for purchase to be able to view your tickets.
Enter your password or use the Forgot password? link to request a password reset email.
To keep your account secure you'll be asked to verify your account.
Option 1: You can choose to receive a verification code via text or phone call to your added a phone number or by email.
Option 2: If you already set up a passkey, you can sign in using your fingerprint, face ID, or pin number. If you haven't yet set it up, you can set it up once you've verified your account via option 1 above.
Troubleshoot
Seeing an error message when trying to log in?
To ensure a fair experience for all fans, we actively prevent automated bot from accessing our site, to avoid mistakenly being identified as a bot and prevented from logging in please check these steps:
- If you have a VPN on your device please turn it off.
- If using an Apple device, make sure to disable Private Relay (on your device, go to Settings and select iCloud), if using an Android device, please disable Private DNS.
- Switch from Wi-FI to mobile data (or vice versa)
- Make sure you use a strong password (mix of numbers, lowercase/uppercase letters/specaial characters). To keep your account safe, if your credentials have been found in a third party data breach we will ask you to change your password before you log in to your account. Reset your password by clicking the "Forgot Your Password?" Link and follow the instructions sent to you via email. For help generating a strong password you can use a password generator such as this one: https://1password.com/password-generator)
- A temporary block may automatically be put on your account if we notice that you've repeatedly done the same action too many times in a short period, if possible it's recommended to wait a short while before trying again
Not receiving the verification code?
To keep your account secure, two factor authentication is required to access your account. There a few different ways to verify your account: By phone number (text or voice call), email, and by setting up a passkey (fingerprint, face ID or pin number).
- If you don't have access to the verification phone number on your account, you can choose to verify your account via email instead or update your verification phone number.
- If you have requested an email verification link but not received it, please make sure to check your spam and junk mail. Also check you are using the correct email address when logging in.
- Setting up a passkey lets you log in quicker by skipping passwords, and text/email verification. If you haven't already set it up you can do so next time you sign in
Still having trouble accessing your account? Please contact us by clicking the have a question button or submit a request.