If we’re unable to collect an instalment, we’ll retry the payment every two days, up to a maximum of three attempts in total. We may also send you a reminder email, but it remains your responsibility to ensure that each payment is successfully completed.
Important: If the payment remains unpaid after the third attempt, you’ll lose your tickets and an automatic refund of the amount already paid will be issued to your card.
Please ensure your payment details are up to date and that sufficient funds are available on each scheduled payment date.
If you’ve missed an instalment, you’ll need to make the payment manually before the deadline communicated by email to avoid your order being cancelled and losing your tickets.
To make your payment:
- Sign in to your AXS account.
- Go to Orders and select the order associated with your payment plan.
- Scroll down, click Make a Payment, and follow the instructions.
You can choose to pay only the missed instalment or the full outstanding balance. If you need any help, please contact our customer service team.